Terms & Conditions

These terms and conditions Ajman customers accept apply to the website of Qasar Al Neil Automatic Doors (S.P.S - L.L.C) at qnautodoors.com and to quotations, installation and maintenance work we carry out from our office at ARKAN-1, Office No. 05, Al Aalia, Ajman. Please read them before you request a service.

Quotations and site surveys

Most door and gate work needs a site visit. We measure the opening, check the power supply, look at the structure and then issue a written quotation. Prices on the website are never final. A quotation lists the products, scope of work, and any items excluded. It stays valid for the period stated on the document.

If site conditions differ from what we surveyed, for example a wall that cannot carry a track, we will tell you before work continues and agree any change in writing.

Orders, payment and delivery

A job is confirmed when you accept the written quotation and pay any advance stated in it. Payment terms are shown on each quotation and invoice. Delivery and installation dates are our best estimate. Delays caused by approvals, access to the site or third-party trades may move them.

Custom-made items such as shutters cut to size or glass panels are produced to your measurements once the order is confirmed.

Access, safety and your responsibilities

You agree to give our technicians safe access to the area, clear the working space and make sure a suitable electrical supply is available at the agreed point. Where a building owner, developer or community management needs to approve modifications in Ajman, obtaining that permission is the customer's responsibility unless we have agreed to help.

Automatic doors and gates can cause injury if used incorrectly. Follow the operating instructions we hand over and keep children away from moving equipment.

Maintenance and repair

Repair visits are charged as agreed when the visit is booked or as shown on a maintenance contract. Parts we replace are described on the job sheet. Faults caused by misuse, impact, unauthorised modification or third-party repairs may not be covered by any warranty. See our warranty and refund policy for details, and our privacy policy for how we treat your data.

Liability

We take reasonable care in every job. Nothing in these terms limits any right you have under UAE law. Beyond that, we are not liable for indirect loss such as lost business income, and our responsibility for a job is limited to the value of the work carried out.

Changes and contact

We may update these terms from time to time. The version on this page applies to new requests. For questions, use our contact page or visit the Ajman office. Disputes are handled in line with the laws of the United Arab Emirates and the courts of the emirate that has jurisdiction.