Privacy Policy

This privacy policy Ajman visitors can rely on explains how Qasar Al Neil Automatic Doors (S.P.S - L.L.C) handles personal data collected through qnautodoors.com and by our Ajman team at ARKAN-1, Office No. 05, Al Aalia. We aim to handle personal data in line with the UAE Personal Data Protection Law (PDPL) and related regulations that apply to us.

What we collect

• Details you give us in the quote or contact form, such as name, phone number, email and the property location in Ajman.
• Information about the job, for example the type of door or gate and photos you choose to send.
• Messages exchanged with us by phone, WhatsApp or email.
• Basic technical data such as browser type and pages visited, collected through cookies (see our cookie policy).

Why we use it

We use your details to answer enquiries, arrange site surveys, prepare quotations, deliver and service installed equipment, and keep records of work done. We may also contact you about a job you asked for. We do not sell personal data.

Who we share it with

Only people who need it to do the work: our staff, technicians, and service providers that help us run the website or send messages. Where the law or an authority in the UAE requires us to disclose information, we will do so.

How long we keep it

We keep enquiry and job records for as long as needed to provide service, support warranty claims and meet legal or accounting duties. After that we delete or anonymise them.

Your choices

You may ask us to tell you what we hold about you, correct it, or delete it where the law allows. You can also ask us to stop marketing messages at any time. Send your request through our contact page and we will respond within a reasonable time.

Security and updates

We use sensible technical and organisational measures to protect data, but no online system is perfectly secure. If we change this policy we will update this page.

Visitor analytics on this website

To understand which pages help people and which enquiries come from where, we run our own first-party analytics on our own servers. The sections below describe exactly what it does.

Cookies it sets

• vid: a random visitor identifier. It contains no name, phone number or email. It lasts up to 400 days, so we can tell a returning visitor from a new one.
• sid: a random visit identifier. It expires after 30 minutes without activity.

What it records

• The pages you view, how long you were actively on each page, and how far you scrolled.
• Where you came from: the referring website, the campaign tags in the link you followed, and whether an advertising click identifier was present (we note only that one existed, not its value).
• Which buttons and links you used: call, WhatsApp, quote, menu, product cards, file downloads, and links that leave our site (the destination domain only).
• The steps of our forms: which form you saw, whether you started or sent it, and the name of the last field you reached if you left it unfinished. We never record what you type into a form.
• Repeated rapid clicks on something that does nothing, and page script errors, so we can fix problems.
• Device facts: browser and operating system, screen and window size, language, time zone, connection type, touch support, light or dark mode, and rough memory and processor size. These are coarse and are not used to identify you personally.
• Your IP address, used to work out an approximate city and country. IP addresses are kept for a limited time and then removed.

When you send us an enquiry, we link it to the visit that produced it, so our team can see which page and source led to it.

Your choices

• Where the site asks for cookie consent, this analytics sets no cookie and sends nothing until you accept.
• If your browser sends Do Not Track or Global Privacy Control, we do not set these cookies or record your activity. We only keep a basic, cookie-free page view (the page, the time, your browser type, your approximate location from your IP address and where you came from).
• You can delete or block cookies in your browser at any time. The site keeps working.
• You can ask us to delete the analytics data linked to you or to an enquiry you sent. Use our contact page and we will remove it.

How long we keep it

The website server keeps its visit log only until it has been copied to our systems, normally within hours, and then deletes it. In our systems, detailed event records are deleted after 180 days, and anonymous visitor profiles that have not returned for 180 days are deleted unless they are tied to an enquiry. We do not sell this data and we do not share it with advertisers. Analytics or advertising tools from other companies, if enabled on the site, are described in the Cookie Policy.

Google Analytics

This website uses Google Analytics 4, a web analytics service from Google, to measure how many people visit, which pages they read and which links lead to enquiries. Google receives the pages you view, your approximate location, and your browser and device type. Google Analytics 4 does not log or store full IP addresses. It sets the cookies _ga and _ga_ followed by our measurement ID, which last up to two years. Where the site asks for cookie consent, Google Analytics loads only after you accept. You can block it with a browser setting or with Google's opt-out browser add-on, and the site keeps working. Google's own policy is at policies.google.com/privacy.