سياسة الضمان والاسترجاع

This warranty and refund policy Ajman customers receive sets out, in general terms, what to expect after Qasar Al Neil Automatic Doors (S.P.S - L.L.C) installs or repairs equipment. Specific warranty periods and conditions are always written on your quotation, invoice or handover document, and those documents prevail if they differ from this page.

What a warranty normally covers

A warranty covers defects in materials or workmanship that appear under normal use. Manufacturers of motors, sensors and controls may give their own terms, and we pass these on. Coverage periods differ between products, so check the paperwork for your job.

What it normally does not cover

• Damage from vehicle impact, vandalism, accidents or misuse.
• Wear parts such as remotes batteries, seals or brush strips unless stated.
• Faults after repairs or changes by anyone other than our technicians.
• Problems caused by unstable power, flooding, or lightning.
• Cosmetic wear such as fading or scratches from ordinary use.

Servicing keeps cover valid

Doors and gates in Ajman face heat, dust and sea air. Where we recommend regular servicing, skipping it can affect warranty cover. Ask us about a maintenance plan when you order.

Making a claim

Contact us through the contact page or the office in Al Aalia, Ajman. Give your invoice details, the site address and a short description or photo of the fault. We will arrange an inspection. If a covered fault is found, we repair or replace the part.

Cancellations and refunds

You may cancel before work or production starts, and we will refund payments made less any costs we have already incurred, such as surveys or items already ordered. Custom-made products cut to your measurements generally cannot be refunded once production has begun. If we cannot supply what was agreed, we will refund the amount paid for it.

Your legal rights

Nothing here removes rights you have under UAE consumer protection law. If you are unhappy with how a claim is handled, tell us in writing through the contact page, and we will review it and reply.